01What does a managed support subscription cover?+
Each plan covers the services listed above at its selected level. During onboarding, we confirm the websites, domains, cloud resources, and other systems included. Work outside those confirmed systems or the listed services may require a separate estimate.
02Does my website or application need to be hosted by Verbs?+
No. Verbs can manage websites, applications, and infrastructure hosted with AWS, another cloud provider, a managed hosting company, or a supported website platform. We review the existing environment during onboarding and confirm the systems covered by your plan.
03What counts as a minor content edit?+
Minor edits generally include updating existing text, images, links, contact details, or similar content within an existing layout. New pages, new layouts, custom features, major design changes, migrations, and extensive content production are scoped separately unless your plan or written agreement includes them.
04How quickly will Verbs respond?+
Requests are reviewed according to severity, plan level, and available context. Growth clients receive priority support. Priority affects request ordering, but no plan includes a guaranteed response or restoration time unless we agree to one in writing.
05How do monthly, quarterly, and annual plans work?+
Stripe charges the displayed price for the billing interval you select. The subscription renews on that interval until cancelled. Quarterly and annual selections are charged for the corresponding service period at the price shown.
06Can I change or cancel a plan?+
Yes. Contact hello@verbsconsulting.com before the next renewal to request a plan change or cancellation. Cancellation normally takes effect at the end of the current paid period unless your checkout terms or written agreement say otherwise.
07Do unused services or hours roll over?+
These plans provide ongoing management and access to the included services; they are not prepaid banks of hours. Service is based on the included scope and reasonable use during the active subscription period.
08What happens when a request is outside my plan?+
We will identify the out-of-scope work before proceeding and may provide a separate estimate, project proposal, or plan-upgrade option. We do not add substantial work to a subscription without approval.
09Who pays external hosting and platform fees?+
Clients pay external hosting, platform, software, licensing, email, and other vendor charges directly to those providers. Your Verbs subscription covers our management and support services. When eligible hosting, domain, or approved premium-plugin services are provided and billed directly by Verbs, those costs are included as stated in your plan or written agreement.
10How should I submit an urgent issue?+
Use the support form and select Business-critical, then include the affected system, error, and business impact. Do not include passwords or access keys. Priority support does not mean 24/7 emergency coverage unless separately agreed in writing.