Data usage

Purpose of this page

This page provides a plain-language summary of how common categories of information move through the Verbs Consulting website and services. The Privacy Policy provides the fuller legal notice, and a client agreement or data-processing addendum may provide additional requirements.

Contact inquiries

We use your name, email, organization, selected interest, and message to route the inquiry, send a confirmation, respond, prepare recommendations or a proposal, and maintain a record of the business conversation. The information is processed through our website hosting and Amazon SES email services.

Support tickets

We use your name, email, organization, affected website or system, support category, priority, and description to assess urgency, troubleshoot, communicate, and document the request. Do not include passwords, access keys, complete payment details, or unnecessary personal information in a ticket.

Subscriptions and payments

Stripe processes checkout and payment credentials. Verbs uses the resulting customer, plan, subscription status, invoice, and payment-outcome information to begin, administer, renew, or end service. Complete payment-card information is handled by Stripe rather than stored by this website.

Consultation scheduling

When you use the booking link, Google processes the information needed to display availability and create the appointment. Verbs uses the appointment details to prepare for and conduct the consultation and to follow up as appropriate.

Website analytics

Google Analytics and hosting or security tools may process device, browser, IP, referral, page-view, interaction, and diagnostic information. We use this information to understand site performance, improve content and navigation, detect misuse, and troubleshoot problems—not to sell personal information.

Client platforms and credentials

For authorized client work, we may access websites, AWS environments, hosting, domains and DNS, Google Workspace, email, CRM systems, automations, payment platforms, marketing tools, and other infrastructure. Access is used only for the approved work and related security, documentation, support, and handoff.

We prefer role-based access and least-privilege permissions. Clients should not send reusable secrets through ordinary forms or email and should revoke access that is no longer needed.

Service providers

Information may be processed by providers supporting cloud hosting, email delivery, analytics, scheduling, payments, security, communications, and professional operations. Provider access is limited to the role the provider performs and is also governed by that provider’s terms and privacy practices.

Storage and retention

Form submissions generate email records and may be retained with related client or business files. Operational logs may be retained by hosting, security, analytics, and email providers according to their settings. We keep information only as reasonably needed for service, security, records, disputes, and legal or contractual obligations.

No sale of information

Verbs does not sell personal information submitted through the website or client support workflow. We do not use client-system access to build unrelated advertising profiles.

Requests and corrections

You may request access, correction, or deletion of eligible personal information by emailing hello@verbsconsulting.com. Some records may need to be retained for security, contractual, tax, accounting, dispute, or legal reasons.