Dependable support, without the technical overhead.

Each plan covers the services listed above at its selected level. During onboarding, we confirm the websites, domains, cloud resources, and other systems included. Work outside those confirmed systems or the listed services may require a separate estimate.

Minor edits generally include updating existing text, images, links, contact details, or similar content within an existing layout. New pages, new layouts, custom features, major design changes, migrations, and extensive content production are scoped separately unless your plan or written agreement includes them.

Requests are reviewed according to severity, plan level, and available context. Growth clients receive priority support. Priority affects request ordering, but no plan includes a guaranteed response or restoration time unless we agree to one in writing.

Stripe charges the displayed price for the billing interval you select. The subscription renews on that interval until cancelled. Quarterly and annual selections are charged for the corresponding service period at the price shown.

Yes. Contact hello@verbsconsulting.com before the next renewal to request a plan change or cancellation. Cancellation normally takes effect at the end of the current paid period unless your checkout terms or written agreement say otherwise.

These plans provide ongoing management and access to the included services; they are not prepaid banks of hours. Service is based on the included scope and reasonable use during the active subscription period.

We will identify the out-of-scope work before proceeding and may provide a separate estimate, project proposal, or plan-upgrade option. We do not add substantial work to a subscription without approval.

AWS usage, domain costs, and premium plugins for the systems covered by your maintenance plan are included in the maintenance price. Email licenses, advertising spend, payment-processing fees, and other third-party vendor costs are separate unless your written agreement expressly includes them.

Use the support form and select Business-critical, then include the affected system, error, and business impact. Do not include passwords or access keys. Priority support does not mean 24/7 emergency coverage unless separately agreed in writing.